Carole Franklin is the Director of Standards Development for the Robotic Industries Association.She leads RIA's standards development activities within ANSI and ISO. Before joining RIA, Carole spent over four years with management consulting firm Booz Allen Hamilton, where she led projects on business process improvement, internal communications, and executive communications. Prior to Booz Allen, Carole worked for Ford Motor Company for ten years in the market research department, where she led consumer research projects on hit products such as the Ford Expedition and Ford Explorer, and also served as project manager for the North American customer satisfaction tracking study, providing engineers with crucial customer input to help prioritize product quality improvement efforts. Her career has been spent translating the needs of end-users into actionable guidance for engineers and leaders – and vice versa. Carole holds BA and MBA degrees from the University of Michigan.